Refund policy

Last updated: September 24, 2026

At Decorating Evert, operated by Decorating Evert Bruijnesteijn B.V., we want you to be completely satisfied with your bathroom accessories. This Return Policy outlines the guidelines, timelines, and procedures for returning items or requesting exchanges in full compliance with Dutch consumer law and Google Merchant Center standards.

1. Return Window

You have 30 calendar days from the date of parcel delivery to initiate a return or exchange request for any item purchased on our website.

2. Return Eligibility & Conditions

  • Items must be in their original packaging, unused, and in clean, resalable condition.

  • We accept returns for both defective products (damaged in transit, broken, faulty, or incorrect item sent) and non-defective products (customer remorse, change of mind, or wrong color/size selection).

3. Return Costs & Restocking Fees

  • Return Shipping Costs: Free (€0.00). We cover all return shipping costs for both defective and non-defective returns.

  • Restocking Fees: Free (€0.00). We do not charge any restocking or handling fees.

4. How to Initiate a Return

  1. Contact our customer care team at Info@decoratingevert.shop with your order number, the item you wish to return, and the reason for the return.

  2. Once verified, our team will email you a prepaid, printable return shipping label.

  3. Download and print the return label at home.

  4. Pack the item securely in its original packaging, affix the printed label to the outside of the box, and drop the package off at any authorized drop-off point for the designated carrier (PostNL, DHL, or DPD).

5. Exchanges

If you wish to exchange an item for a different color, size, or model:

  • Follow the standard return steps above and notify us of the replacement item you want.

  • We will dispatch your replacement order as soon as the carrier registers the initial drop-off scan of your returned parcel. You do not have to wait for the package to arrive at our facility.

6. Return Address

All returns must be shipped to our designated business facility:

  • Company: Decorating Evert Bruijnesteijn B.V.

  • Address: Haarlemmerstraat 86

  • Postal Code & City: 1013 EV Amsterdam

  • Country: Netherlands

Business Information

  • Business Name: Decorating Evert

  • Legal Business Name: Decorating Evert Bruijnesteijn B.V.


  • Business Contact: +31 20 623 6667

  • Business Email: info@decoratingevert.shop

  • VAT Number: 206238777

  • Time Zone: Central European Time (CET)

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CET

  • Live Chat Support: 24/7


    Last updated: September 24, 2026

    At Decorating Evert, operated by Decorating Evert Bruijnesteijn B.V., we strive to make our refund process transparent, fair, and prompt. This Refund Policy explains the financial settlement terms, conditions, timelines, and payment procedures governing refunds in accordance with Dutch commercial standards and Google Merchant Center compliance requirements.

    1. Refund Eligibility

    Refunds are issued to customers who have purchased bathroom accessories from our store under the following circumstances:

    • Approved Returns: Products returned in accordance with our return guidelines within the 30-day window.

    • Damaged or Defective Items: Products that arrive damaged during transit, defective from manufacturing, or materially different from the ordered product specifications.

    • Cancellations Before Dispatch: Orders successfully canceled prior to the daily 2:00 PM CET order processing cutoff.

    • Lost Shipments: Packages confirmed by the carrier (PostNL, DHL, or DPD) as permanently lost or undeliverable.

    2. Fees and Deductions

    • Restocking Fees: €0.00. We do not deduct any restocking, handling, or administrative fees from your refund amount.

    • Return Shipping Deductions: €0.00. Because we provide free downloadable return labels, no shipping charges will ever be deducted from your total refund balance.

    • Full Order Value: Approved refunds cover the complete original purchase price paid, including applicable Dutch Value Added Tax (VAT).

    3. Inspection & Refund Approval

    • Once the returned package arrives at our facility (Haarlemmerstraat 86, 1013 EV Amsterdam), our quality control team will inspect the item.

    • Upon completing the inspection, we will send an automated notification to your registered email address confirming whether your refund has been officially approved or rejected.

    4. Refund Processing Timeframe

    • Processing Time: Once approved, your refund will be processed to your original payment method within 10 business days.

    • Settlement Time: Depending on your financial institution or payment platform, additional posting times apply:

      • PayPal: Refunds typically appear in your PayPal balance or attached account within 1 – 3 business days following our processing confirmation.

      • Afterpay: Installments paid are reversed, and any pending future installments are canceled according to Afterpay's internal billing cycle, typically within 2 – 5 business days.

    5. Method of Refund

    All refunds are strictly credited back to the original payment method used at the time of purchase (PayPal or Afterpay). For security and anti-fraud purposes mandated by payment processor regulations, we cannot issue cash refunds, paper checks, or direct transfers to alternative bank accounts or third-party recipients.

    6. Delayed or Missing Refunds

    If 10 business days have passed since you received your refund approval email and the funds have not appeared on your statement:

    1. Re-check your PayPal or Afterpay transaction ledger for pending credits.

    2. Contact your bank or payment issuer, as processing times between institutions may cause minor posting delays.

    3. If you have completed these steps and still have not received your funds, please contact our support team at info@decoratingevert.shop with your order number.

    Business Information