Shipping Policy

Last updated: September 24, 2026

At Decorating Evert, operated by Decorating Evert Bruijnesteijn B.V., we are committed to delivering your bathroom accessories securely, quickly, and transparently. This Shipping Policy details our domestic shipping coverage, order processing cutoffs, transit times, and delivery standards in strict compliance with Google Merchant Center guidelines.

1. Shipping Destinations

We ship exclusively within the Netherlands. We do not process or fulfill orders to PO Boxes, freight forwarders, or international destinations outside of the Netherlands.

2. Shipping Costs & Methods

  • Standard Domestic Shipping: Free (€0.00) on all orders.

  • There are no hidden fees, fuel surcharges, or minimum order thresholds required to qualify for free shipping. The total price displayed at checkout is the final price you pay.

3. Order Processing & Transit Times

All shipments are calculated using business days (Monday through Friday, excluding Dutch public holidays).

  • Order Cutoff Time: 2:00 PM CET (Central European Time), Monday – Friday. Orders placed before 2:00 PM CET begin processing the same business day. Orders placed after 2:00 PM CET, or over the weekend, will begin processing on the following business day.

  • Handling Time: 1 – 2 business days (Monday – Friday). During this window, your bathroom accessories are inspected, packed, and handed over to the courier.

  • Transit Time: 3 – 5 business days (Monday – Friday). This is the active transit window from carrier receipt to final delivery at your address.

  • Total Estimated Delivery Time: 4 – 7 business days (Handling Time + Transit Time).

4. Shipping Carriers

To guarantee reliable delivery, all domestic parcels are dispatched using recognized, tracked couriers:

  • PostNL

  • DHL

  • DPD

Carrier assignment is determined automatically based on package dimensions, weight, and delivery route optimization.

5. Order Tracking

Once your package has been scanned into the carrier's network, you will receive an automated shipping confirmation email containing your direct parcel tracking link and tracking number. Please allow up to 24 hours for the carrier's tracking system to show the first scan update.

6. Delivery Address Changes & Order Cancellations

  • If you need to modify your delivery address or cancel an order, please contact our support team immediately at Info@decoratingevert.shop or via our 24/7 live chat before 2:00 PM CET on the day of the order.

  • Once an order has entered processing or has been dispatched to the carrier, we cannot alter the delivery address. In this scenario, please refer to our Return & Refund Policy upon receipt.

7. Damaged, Defective, or Missing Deliveries

  • Damaged in Transit: If your package arrives damaged, please take clear photos of the damaged packaging and merchandise and contact us at Info@decoratingevert.shop within 48 hours of receipt. We will dispatch a free replacement immediately.

  • Missing or Delayed Parcels: If your tracking indicates delivery but you have not received your items, or if your package has exceeded the 7-business-day delivery window, notify our customer care team right away so we can open an investigation with the carrier and resolve the issue.

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