FAQs

Last updated: September 24, 2026

Find quick answers to common questions about our bathroom accessories, shipping timelines, return procedures, and payment options at Decorating Evert.

1. Where do you ship?

We ship exclusively within the Netherlands. We do not currently ship to P.O. boxes or international addresses outside of the Netherlands.

2. How much does shipping cost?

Standard domestic shipping is completely free (€0.00) on all orders. There is no minimum spend required to qualify for free shipping.

3. What are your processing and delivery times?

  • Order Cutoff Time: 2:00 PM CET (Monday – Friday). Orders placed after 2:00 PM CET begin processing the next business day.

  • Handling Time: 1 – 2 business days (Monday – Friday).

  • Transit Time: 3 – 5 business days (Monday – Friday).

  • Total Estimated Delivery Time: 4 – 7 business days.

4. Which carriers do you use?

All domestic shipments are fulfilled through trusted couriers: PostNL, DHL, or DPD. You will receive an automated shipping confirmation email with an active tracking link once your parcel is on its way.

5. What is your return window?

You have 30 calendar days from the date of package delivery to request a return or an exchange.

6. Are there any fees for returns or restocking?

No. Return shipping is 100% free, and we charge no restocking fees (€0.00). This applies to both defective items (damaged in transit, broken, or incorrect) and non-defective items (change of mind, wrong size, or color).

7. How do I return an item?

  1. Email our support team at Info@decoratingevert.shop with your order number and the item you wish to return.

  2. We will email you a prepaid, downloadable return shipping label.

  3. Print the label at home, attach it to your package in its original packaging, and drop it off at an authorized PostNL, DHL, or DPD service point.

8. How do exchanges work?

If you request an exchange for another size, finish, or item, we dispatch your replacement order as soon as the carrier registers the initial drop-off scan of your returned parcel. You do not have to wait for the package to arrive back at our facility.

9. When will I receive my refund?

Once your return arrives at our Amsterdam facility and passes inspection, approved refunds are issued to your original payment method within 10 business days.

10. What payment methods do you accept?

We accept secure online payments via PayPal and Afterpay. All checkout data is fully encrypted and secured.

11. Where do I send my returns?

All authorized returns must be sent to our official business address:

Decorating Evert Bruijnesteijn B.V.

Haarlemmerstraat 86, 1013 EV Amsterdam, Netherlands

12. How can I contact customer support?

Our support team is available via email at Info@decoratingevert.shop, by phone at +31 20 623 6667, or through our 24/7 live chat directly on our website.

Business Information