Refund Policy

Last updated: September 24, 2026

At Decorating Evert, operated by Decorating Evert Bruijnesteijn B.V., we strive to make our refund process transparent, fair, and prompt. This Refund Policy explains the financial settlement terms, conditions, timelines, and payment procedures governing refunds in accordance with Dutch commercial standards and Google Merchant Center compliance requirements.

1. Refund Eligibility

Refunds are issued to customers who have purchased bathroom accessories from our store under the following circumstances:

  • Approved Returns: Products returned in accordance with our return guidelines within the 30-day window.

  • Damaged or Defective Items: Products that arrive damaged during transit, defective from manufacturing, or materially different from the ordered product specifications.

  • Cancellations Before Dispatch: Orders successfully canceled prior to the daily 2:00 PM CET order processing cutoff.

  • Lost Shipments: Packages confirmed by the carrier (PostNL, DHL, or DPD) as permanently lost or undeliverable.

2. Fees and Deductions

  • Restocking Fees: €0.00. We do not deduct any restocking, handling, or administrative fees from your refund amount.

  • Return Shipping Deductions: €0.00. Because we provide free downloadable return labels, no shipping charges will ever be deducted from your total refund balance.

  • Full Order Value: Approved refunds cover the complete original purchase price paid, including applicable Dutch Value Added Tax (VAT).

3. Inspection & Refund Approval

  • Once the returned package arrives at our facility (Haarlemmerstraat 86, 1013 EV Amsterdam), our quality control team will inspect the item.

  • Upon completing the inspection, we will send an automated notification to your registered email address confirming whether your refund has been officially approved or rejected.

4. Refund Processing Timeframe

  • Processing Time: Once approved, your refund will be processed to your original payment method within 10 business days.

  • Settlement Time: Depending on your financial institution or payment platform, additional posting times apply:

    • PayPal: Refunds typically appear in your PayPal balance or attached account within 1 – 3 business days following our processing confirmation.

    • Afterpay: Installments paid are reversed, and any pending future installments are canceled according to Afterpay's internal billing cycle, typically within 2 – 5 business days.

5. Method of Refund

All refunds are strictly credited back to the original payment method used at the time of purchase (PayPal or Afterpay). For security and anti-fraud purposes mandated by payment processor regulations, we cannot issue cash refunds, paper checks, or direct transfers to alternative bank accounts or third-party recipients.

6. Delayed or Missing Refunds

If 10 business days have passed since you received your refund approval email and the funds have not appeared on your statement:

  1. Re-check your PayPal or Afterpay transaction ledger for pending credits.

  2. Contact your bank or payment issuer, as processing times between institutions may cause minor posting delays.

  3. If you have completed these steps and still have not received your funds, please contact our support team at info@decoratingevert.shop with your order number.

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